Shipping policy

Shipping Policy

Thank you for visiting our store. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website.

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is placed, followed by a shipping notification with tracking information when your order has been dispatched.

Please note: During high-volume periods (e.g., holidays or sales), processing times may be slightly extended. We appreciate your patience.

Shipping Methods & Delivery Times

We offer both domestic and international shipping. Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.
Delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, or holidays.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow 24–48 hours for tracking details to update after dispatch.

Shipping Carriers

We partner with reputable carriers, including:
Austrian Post

USPS, UPS, FedEx (USA)

Canada Post

Royal Mail (UK)

DHL, DPD, and local postal services (International)


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information.

Incorrect Shipping Information

Please ensure your shipping address is accurate at the time of purchase. We are not responsible for delays or losses resulting from incorrect or incomplete addresses. If you notice an error, please contact us immediately.

Delayed, Lost or Damaged Shipments

While we make every effort to ensure timely delivery, we are not liable for delays caused by the carrier, customs, or unforeseen circumstances.
If your shipment is delayed, lost, or arrives damaged, please contact us within 7 days of the estimated delivery date. We will assist in filing a claim with the carrier and arrange a replacement or refund, where applicable.

Questions or Concerns

For any questions regarding your order or this shipping policy, please contact our customer support team at [your email address] or via our contact form. We’re here to help and typically respond within 24 hours.